Relationship Manager-Claims Partnerships

A new transformational adventure awaits you…  

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? 

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. 

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading! 

Let’s create a brighter future together, let’s make a difference   

As a Relationship Manager – Claims Partnerships, you will play a key role in supporting the effectiveness of Zurich’s Claims Partnerships across Life and General Insurance. Working at the intersection of Claims, Enterprise Crews and governance, you will help foster strong partner relationships while ensuring appropriate oversight of delegated claims activities and supporting the continued growth in the Partnerships (MGA & B2B2C) space.  

This role offers the opportunity to contribute to enterprise growth, with a particular focus on onboarding new programs in a structured and efficient way, while also supporting an established portfolio of Delegated Claims partners. You will help shape how partnerships are managed, ensuring claims are handled with care, consistency and transparency to deliver positive outcomes for customers and the business. 

You will also be responsible for: 

• Supporting enterprise growth by partnering with internal stakeholders to onboard new programs and transition pipeline opportunities into operational delivery in a structured and scalable way 

• Building and maintaining strong relationships with new and existing MGA partners to support collaboration, performance and long-term partnership success 

• Providing oversight of delegated claims authority, including supporting the management of larger or more complex claims where required 

• Monitoring and assessing partner performance against service, operational and regulatory expectations, and identifying opportunities to enhance outcomes and alignment 

Important to your success – let’s grow together 
 
You are a confident and thoughtful leader who brings a strong commercial mindset and a passion for using data to influence outcomes. You build trust quickly, communicate clearly with stakeholders, and foster a team culture where people feel supported, challenged and inspired to perform at their best. 

In order to be successful, you will have the following: 

• Experience within the general insurance industry, ideally with a focus on claims 

• Proven background in claims management or claims-related projects 

• Strong relationship management experience with internal and external stakeholders 

• Experience working within governance and regulatory frameworks such as ASIC or APRA 

• Ability to coordinate across multiple stakeholders and keep initiatives on track 

• Sound understanding of delegated authority models or partnership environments 

Belong. Zurich is here to support you  

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few. 

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave). 

• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees. 

• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal. 

• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality. 

• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role. 

• Take advantage of global mobility opportunities across more than 200 countries worldwide. 

• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day. 

• We plant a tree for every new employee. 

• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few. 

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.  

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.